> For the complete documentation index, see [llms.txt](https://docs.luckyraccoongames.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.luckyraccoongames.com/really-simple-tutorials/troubleshooting.md).

# Troubleshooting

Solve all your problems here... Or on Google...

<details>

<summary>My game is crashing or showing alert/error messages</summary>

Enable transcoding in your video and set codec to VP8 instead of Auto

![](https://365534536-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fe3sbbo5VF7BduV4kMEFP%2Fuploads%2FE5u7Hyes5mM6HmgXirmJ%2Fimage.png?alt=media\&token=43b1beeb-c833-4380-a0db-f4f4a3efeba1)

</details>

<details>

<summary>Video does not play in a WebGL build</summary>

As noted on the asset's Unity Asset Store page, playing videos from files is not yet supported in WebGL builds, due to a platform limitation.

</details>

<details>

<summary>When running the tutorial screen nothing happens</summary>

Make sure that the Tutorial Manager's Auto Initialize option is checked and that all configured categories have at least one item.

</details>

<details>

<summary>The error I'm getting is not listed here. What do I do?</summary>

You can [talk to us](/support.md) and we will help you solve any kind of problem related to the asset.

</details>